Refund policy

At The Zenvora, customer satisfaction is important to us.

Returns: A return may be accepted if the product arrives damaged, defective, incorrect, or significantly different from the product ordered.

Customers should contact us within 3 days of receiving the order and provide clear photos or videos of the issue.

Products must be unused and returned in their original condition and packaging where applicable.

Non-Returnable Items: Used, damaged by the customer, opened, or altered products may not qualify for return.

Refunds: Once the returned product is received and inspected, we will determine whether the order qualifies for a refund or replacement.

Refunds, where approved, will be processed through the available payment method or another mutually agreed method.